Trampoline Giant Shipping Policies

It is Trampoline Giant's policy to offer Free Shipping on all orders over the amount of $99. However, some large items that ship via Freight such as, but not limited to, Trampolines, Commercial Grade Bounce Houses, Water Slides and Obstacle Courses have additional charges. Please refer to the individual product page to determine if your item has additional charges.

Shipping Terms and Conditions:

Shipping Costs:
All orders over $99 to the Lower 48 States will receive Free Ground Shipping. Items that do not ship via Freight may be upgraded to expedited shipping at the customers expense. Most items that ship via Freight will receive Free Shipping as well. Please refer to the specific product page for more information.

Notifications:
All orders will receive a Shipment Notification email to notify customers that their order has shipped. This notification will come with details such as shipping method and tracking number.

Shipping Companies:

UPS and FedEx are our preferred vendors for all ground shipments.
UPS Freight is our preferred vendor for all freight shipments.
Bounce Houses Now reserves the right to use additional shipping vendors based on the best fit for our customers needs.

Freight Shipping Methods:
Freight shipments have several options.

All orders over $99 that ship via Freight are Free unless stated on the individual product page. Standard "Free" shipping in regards to Freight consists of Curbside delivery with a Lift Gate.

Delivery Times:
Bounce Houses Now makes No Guarantees on delivery times for any products sold. We do our best to ship all orders placed by 4 PM EST the same day. During the busy season lead times may be extended. The cutoff for expedited shipping is 2 PM EST. Freight Shipments require the customer to schedule an appointment to receive the shipment. The Freight Company will contact the customer to schedule.

Receiving Shipment:
This is extremely important. Please follow instructions thoroughly.

PRIOR TO SIGNING THE PAPERWORK AND THE DELIVERY DRIVER LEAVING

Upon receiving your shipment, immediately inspect the outer package for any signs of potential damage. (Have driver on hand). Minor wear is common on shipments. Look for significant damage such as tears or punctures. If you deem the damage to be Major, please refuse the shipment and contact us immediately. We will contact the Freight company and send a replacement out ASAP.
Open your shipment and inspect for any damage or shortages. If there is any damage or shortages this MUST be documented on the Bill of Lading (The delivery receipt the driver needs you to sign off on).
If the driver refuses to make mention of damages or shortages on the Bill of Lading please refuse the shipment and contact us immediately.

FAILURE TO FOLLOW THESE INSTRUCTIONS COMPLETELY, REMOVES ALL RESPONSIBILITY FROM GJM LLC AND THE SHIPPING COMPANY.

Packages that are shipped via Common Carrier (UPS or FedEx), should be inspected immediately as well. If a signature is required, please follow the steps above. If a signature is not required and your package is left at your doorstep, please contact us immediately if there are any issues.

ALL SHIPPING AND SHORTAGES CLAIMS MUST BE MADE WITHIN 3 BUSINESS DAYS OF RECEIVING.

Canadian Shipments:

Residential Products

Shipping Charges - Actual shipping charges are given during the checkout process
Duties an Taxes - We will ship your product via UPS or FedEx, depending which is the best fit for your location. Depending on which carrier is used, Duties and Taxes will either be collected at the time of deliver or prior to your delivery. It is your responsibility to pay the shipper the duties for for importing the product. In the unlikely event that the carrier does not collect Duties and Taxes at the time of delivery and GJM LLC (Trampoline Giant) is charged on your behalf, your credit card will be charged the actual fees.

Commercial Products

Shipping Charges - Actual shipping charges are given during the checkout process
Duties - On all USA Made products there is no duties on their products. If you happen to purchase a product made overseas, you will be responsible for paying duties to the Broker.
Taxes - It is your responsibility to pay the shipper the taxes for for importing the product. Taxes are based on your actual Providence
Broker - It is the customer responsibility to set up a broker for importing Commercial Products fro the United States.

International Shipments:
Please contact us for quotes on any orders outside of the United States and Canada.

Alaska and Hawaii Shipments:
Please contact us for shipping costs.

P.O. Boxes:
We are unable to deliver to P.O. Boxes

APO and FPO Shipments:
Please contact us for shipping availability and costs. Not all items may be shipped to these locations.

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Trampoline Giant Shipping Policies